Complaints Procedure

TSP is committed to providing a high quality service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

Please contact the person who is working on your case first in order to discuss any concerns. If you feel this has not resolved the issue, please contact Nicola Crisell, at Stable 6, Stable Road, Colchester, CO2 7GL, who, as Head of Professional Standards , is responsible for dealing with concerns related to costs or service. If you wish to make a formal complaint, then you can read our full complaints procedure here.

If having made a formal complaint you are not satisfied with our response to that complaint you are entitled to make a referral to the Legal Ombudsman whose contact details appear in our complaints procedure.

If you believe that we have acted in breach of our professional and/or regulatory obligations you can refer those concerns to the Solicitors Regulation Authority.

Processing and Storing Your Data (GDPR): You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) the UK supervisory authority for data protection issues. However, the ICO expect that we will investigate any data protection complaints as part of our complaint handling procedure and they will prioritise investigating complaints that are referred to them once our complaint handling procedure has been exhausted or if a resolution cannot be reached. Please therefore contact TSP directly before you approach the ICO if you have a concern or complaint regarding your data. Your complaint will be dealt with under our formal complaints procedure here.