Thompson Smith and Puxon (TSP) Solicitors is accredited with the ISO 9001 Law Net Quality Standard (LQS) a bespoke ISO 9001 standard written specifically for law firms.
ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS) and is the most widely used QMS standard in the world. The Law Net Quality Standard encompasses all the requirements of ISO 9001 as well as Lexcel (the Law Society Quality Management Standard that the firm has held since 2006) whilst also taking account of the SRA Standards and Regulations.
Accreditation to this standard is a requirement of the firm’s membership of LawNet and includes regular independent evaluation, providing in-depth analysis of performance and recommendations for continuous improvement to ensure customers receive the best possible service.
The aim of ISO 9001 is to help organisations, such as ours, meet the needs of our clients and other stakeholders more effectively by building a quality framework to ensure consistent quality in providing our services to our clients.
The firm’s certificate can be viewed here.