The TSP Academy can deliver half-day or full-day in-house training sessions for you, your directors and/or managers. These courses will help to keep your managers up to date with current Employment Law and its practical application in the workplace. The sessions will take place at your business premises or a location to suit your business needs. The training is for groups of all sizes, up to 30.  Download a PDF booklet with information about our in-house training courses here.

The Benefits

The TSP in-house training courses will benefit both your managers and your organisation as follows:

The Benefits for Your Managers

By attending TSP in-house training courses your managers will:

  • Develop their knowledge of best practices
  • Learn how to reduce personal risk and make fewer mistakes
  • Have greater confidence to resolve issues
  • Avoid potential areas for conflict
  • Become more mindful of relevant behaviours and recognise potentially serious HR issues
  • Become more effective communicators
  • Learn to focus management time more efficiently
  • Learn how to use HR best practice to achieve business goals
  • Keep up to date with relevant changes in Employment Law

The Benefits for Your Organisation

The training has been designed to enhance the core skills of a Manager and has a number of benefits for your organisation too. The training will

  • Demonstrate a commitment to the continual professional development for all of your staff
  • Help to minimise costly errors and time consuming disputes
  • Improve the working environment for a better employee experience and enhanced employee engagement
  • Demonstrate your commitment to eliminate poor and risky behaviour from your business
  • Be a demonstrable defence to many employee allegations

A Unique Optional Benefit

In addition to the numerous advantages that TSP training will bring, detailed above, you will also have access to a unique TSP benefit.

The Helpline service aspect of the TSP Retainer [Supporting Your HR Function] Service will be available to your organisation, for nominated key individuals from your organisation, for one month following delivery of the in-house training course.

TSP will not charge your organisation for access to the Helpline service during this time, a service which usually costs between £300 and £999 (+VAT) per month, depending on the size and risk profile of the business. Terms and Conditions apply. See below.

What’s Available?

The Employment Law team have put together a suite of courses for you to choose from. Remember though, if you cannot find the topic you require we will be pleased to discuss and agree a bespoke course with you.  Contact Jolyon Berry by emailing or calling 01206 217 012.

Courses Available

The half day modules currently available are:

Equal Opportunities and Unconscious Bias

Training your Managers in this key area of Employment Law will help to demonstrate that your company is doing all that is reasonably within its power to eliminate poor (risky) behaviour, thus affording it a defence to any allegation that the employer is liable for the acts of its employees which might be in breach of the Equality Act 2010.

  • To remind your Managers of the importance of being an Equal Opportunities Employer
  • To empower your Managers to “call out” breaches of internal policies and to lead by example
  • To highlight the impact of Unconscious Bias in the workplace and help your Managers with strategies to minimise such practices
  • To help your business to continue to be a good place to work.

The aims of the training, detailed above, will be achieved with the following course outline:

  • What do “Equal Opportunities” mean? A discussion to consider:
    • Discrimination and protected characteristics under the Equality Act
    • The reasons for having an Equal Opportunities policy and the advantages of providing Equal Opportunities
  • Addressing the consequences and impact of failing to provide Equal Opportunities. Delegates will consider how Employers may be failing to provide Equal Opportunities. Discussions will cover:
    • The impact of Discrimination claims, including the effect and motivation of the workforce
    • The legal and cost implications of Employment Tribunal claims
  • What is Unconscious Bias? By identifying examples of bias in the media and their day to day lives delegates will consider how the media has played a role in creating an unconscious bias among the workforce. For example:
    • Adrian Lester, a British actor of Jamaican heritage was quoted as saying he had learned “To turn down lucrative work in TV series such as The Bill because they always wanted him to play the mugger”
    • The role the historical genre “Idiot Comedy” has in portraying people with learning difficulties. The genre is traced to Charlie Chaplin, Laurel and Hardy, and Harold Lloyd, through to the 70s with BBC series such as Some Mothers Do ‘Ave ‘Em, right up to Dumb and Dumber (1994) and Kingpin (1996)
  • Delegates will explore the long term effect of this bias and the problems associated with such examples, even where such films and attitudes may not be as apparent today
  • The impact Unconscious Bias has on the workplace and remedies to avoid it. Public sector and larger companies are required to publish figures relating to salary and the gender pay gap, this has revealed large inequalities in pay, but other such gaps exist in terms of race and even “class”. Delegates will consider and explore relevant skills and practices both for themselves and for employees which can be used to ensure that acts of unconscious bias do not become engrained
    • This section will form a large part of the training, as it is an area that has become an increasingly more prominent issue in the workplace
  • Identifying problem areas:
    • Delegates will consider how Employers can look beyond individual behaviours and tackle structures that enhance or seek to justify acts of unconscious bias. This session will include an examination of business structures and practices that might encourage the inclusion and progression of all individuals. Delegates will prepare a list of tips for best practice and highlight examples or areas within your business that could be developed or improved upon to remove the unconscious bias barrier

Download this course outline here

Investigations, Active Listening, and Interview Techniques

The aims of this training are

  • To reconfirm when an investigation is required
  • Look at the use of suspensions
  • To introduce to your Managers the importance of being able to carry out an investigation the outcome of which can, on the one hand, be relied upon when managing staff and, on the other, stand up to legal scrutiny
  • To highlight the difficulties of and identify barriers to effective, “active listening” and explore techniques to improve the power of effective communication
  • To remind your Managers of the risks inherent in the interview part of the recruitment process
  • To help your business to continue to be a good place to work

The issues discussed and techniques considered in this training are transferable into other areas of work and ordinary life. For example by improving an individual’s investigatory, listening and interview techniques, they necessarily become a better negotiator. By implementing the guidance offered in this training, your organisation will reduce commercial risk, improve the efficiency of procedures, which will be more robust to legal challenge, and you will be more confident that your Managers will arrive at the correct conclusions when faced with an HR problem.

The aims of the training, detailed above, will be achieved with the following course outline:


  • When are they required? Your Managers will examine the ACAS Code of Practice vis-à-vis disciplinary and grievances
  • Case study: “The difficult conversation” a look at a real case in which the quality of an investigation had a huge huge impact on what happened next
  • What are the rights of the investigator and the investigatee? Delegates will consider what “reasonable” means in the context of the parties’ rights to privacy, the right to be accompanied etc.
  • How to present the conclusions of an investigation… and consider what happens next?

Active Listening:

  • Demonstration: A short exercise to demonstrate how difficult effective listening can be
  • Tips and Techniques: to help individuals improve the efficiency of “Q&A” by looking at open and closed questioning techniques and “cross examination”

Interview Technique:

  • To remind Managers of the risks inherent in the interview part of the recruitment process and a review of the rules on discrimination and Data Protection in the context of recruitment interviews to ensure your managers and your business are not exposed unnecessarily to legal risks
  • Considering the many ways in which interviews can be held
  • Preparing for an interview to improve the chance of selecting the best candidate: delegates will consider the aims of the business and explore different interview techniques

The course outline can be downloaded here


2019 Employment Law Update

Please contact Jolyon on 01206 217034 if you would like information about this course

Tackling Poor Performance

Please contact Jolyon on 01206 217034 if you would like information about this course

Course outlines are available for each of the above and can be found by clicking on the course you are interested in.

Additionally there are a number of 90 minutes sessions that Employers can choose from to make up either a half-day (2 x 90 Minutes) or full-day (4 x 90 minutes) as follows:

  • Employment imperatives and staff necessities
  • Holiday pay and working time rights
  • Discrimination law
  • What to expect as a witness in an Employment Tribunal
  • Managing a TUPE
  • Managing SAR, whilst managing exits
  • Managing a grievance
  • Managing whistleblowing
  • ET None: Avoiding litigation
  • Case Study: A behind the scenes look at a real Employment Tribunal case

If you can’t find what you require from our suite of courses get in touch with Jolyon to discuss and agree a bespoke course which can be a modified version of any of the subjects covered above or a completely new subject.

How do the Sessions Work?

All of the TSP in-house training courses are interactive and collaborative. All of the sessions feature a combination of some of the following:

  • Presentation / speaking
  • Thought provoking discussion
  • Exercises and demonstrations
  • Question and answer sessions
  • Video clips

Each delegate will receive a comprehensive set of complete speaker notes detailing what is discussed in the session as well as a comprehensive further reading list to encourage delegates to be more aware of  the points and issues covered during the training.

All sessions provoke debate among the delegates in a safe, non-judgmental environment. “Chatham House Rules” are strictly applied (i.e. the comments, opinions etc. of the delegates will be kept confidential by all attending). All of the in-house training sessions, as the name suggests, will take place at your business premises or a location to suit your business needs. They are designed for groups of between 20 and 30 depending on the size constraints of the location. Training sessions for up to 15 staff can be hosted at the Thompson Smith and Puxon Colchester office by prior arrangement.

Half-day sessions will usually take place as shown in the table below and can be the morning or afternoon, depending on your preference. Each will be split into two
90 minute training sessions as follows:



The full day session will be a morning and an afternoon session combined with a break for lunch between 12.30pm and 1.30pm. We do however understand that not all businesses suit the traditional 9-5pm. Times can be flexed to suit your workforce and your organisational needs. Please ask when you contact us to discuss your requirements in further detail.

The Cost

The standard cost of a half day session is £1,250 plus VAT. However, we are able to offer a 10% discount when three courses are purchased together (£1,125 plus VAT per course). For the fourth course purchased, and every course thereafter, we will discount the price by 15% (£1,062.50 plus VAT per course) provided they all courses are all booked within a 12 month period. If you require a bespoke course this can be arranged.


When purchasing training from the TSP Academy you will not be engaged as a client of Thompson Smith and Puxon for legal services. The TSP Academy is governed by separate Terms and Conditions. However, when accessing the unique optional benefit, referred to above, your organisation will be engaged as a client of Thompson Smith and Puxon and full TSP Terms and Conditions will apply.

TSP Academy Terms and Conditions

When purchasing Training from the TSP Academy you will not be engaged as a client of Thompson Smith and Puxon for legal services. The agreement between us for the provision of all training by our staff is governed by separate Terms and Conditions together with our Privacy Policy. The agreement will be binding, and between Thompson Smith and Puxon of Stable 6, Stable Road, Colchester, Essex CO2 7GL (“TSP”) and you, your business or your employer as appropriate (“you”)

Payment: Full payment for all Training must be received before the Training date, unless expressly agreed with TSP otherwise. Training is either provided at a fixed cost or on a “per delegate” basis.
Payment can only be made by cheque or bank transfer.

Cancellations or substitutions: Cancellations must be received in writing. Where cancellation is received less than 7 calendar days before the Training date, the full fee will remain payable. Delegates can be substituted at no additional cost, if possible. Where cancellation is received more than 7 calendar days before the Training, you will receive a full refund. TSP reserve the right to deny access to Training to any person in respect of whom they have not received notice of attendance, or to ask for payment after the Training in respect of any delegate attending for whom payment has not been received.

Discounts: Any discounts given for TSP Training are discretionary, and offered on a non-transferrable basis. We reserve the right to withdraw a discount at any time.

Unforeseen circumstances: Training may be cancelled or postponed by TSP if the person delivering the Training is unexpectedly or unavoidably unable and if a substitute trainer cannot reasonably be provided. You will receive a full refund for any Training cancelled by TSP, or when an alternative date can’t be found within 4 months of the original Training date in the event of postponement.
If the Training is due to be held at TSP’s offices or at a venue booked by TSP, the venue may be changed at our discretion.

Miscellaneous: TSP has the right not to accept a booking. Any personal data provided by you can be processed by TSP in accordance with our Privacy Policy.

Unique Optional Benefit: The Legal Bit...

In order to access the Helpline service, your organisation must become a client of TSP. Full Terms and Conditions apply, and will be provided at the point of engagement.

If you sign up to this additional benefit but subsequently cancel the training you have purchased, we reserve the right to charge for the access to services that you have used at the appropriate rate for the size and risk profile of your business.

The Helpline service will end automatically at the relevant date, however TSP will be in touch to discuss whether you wish to consider an extension, and the conditions that might apply.

You and your organisation can only take advantage of this additional service once. It cannot be purchased on multiple occasions.