When you first get in touch with us you will be spoken to by one of our Medical Claims Advisors. They will need to find out as much information as they can about what happened to you or the person on whose behalf you are calling. The Medical Claims Advisor will ask you whether you have made a formal complaint and what your current situation is; so, do try to keep as detailed a record of your treatment as you can and keep all correspondence that you have written or received that concerns your treatment.
Medical negligence claims often involve sensitive and private personal details. It may be that some of the questions our advisors need to ask you are very personal and extremely difficult for you to talk about. Some problems can be gender specific; at TSP we have both male and female staff in the team and if you have a preference about which you would prefer to talk to then you just need to let us know when you contact us for the first time.
Our Medical Claims Advisors are trained to deal with asking the questions they need to sensitively and will give you time to tell them what has happened to you or your loved one. There is no need for you to be embarrassed or to feel awkward but we do understand that you might.
To help you understand whether a claim may be possible and to explain the steps in the process the Clinical Negligence team at TSP have put together a comprehensive guide to Medical Negligence claims.
In the guide you will find detailed information about the different types of Medical Negligence claim and what to do if you believe you or a family member have been a victim of Medical Negligence. The guide also provides useful information about the steps in the Claim Process and the different funding options available.