A free service provided by the civil courts for people involved in a small claims dispute (claims under £10,000). The mediator is not a judge. Their role is not to decide who is right or wrong. They will not take sides. They are skilled in negotiations and helping parties in disputes to reach terms of settlement. They will try to break down barriers and encourage the parties to set out what it is each of them is seeking and then explore whether there is middle ground to settle the dispute.