TSP is committed to providing a high quality service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
Please contact the person who is working on your case first in order to discuss any concerns. If you feel this has not resolved the issue, please contact Nicola Crisell, at Stable 6, Stable Road, Colchester, CO2 7GL, who, as Head of Client Services, is responsible for dealing with concerns related to costs or service.
If you wish to make a formal complaint, then you can read our full complaints procedure here.
If having made a formal complaint you are not satisfied with our response to that complaint you are entitled to make a referral to the Legal Ombudsman whose contact details appear in our complaints procedure.
If you believe that we have acted in breach of our professional and/or regulatory obligations you can refer those concerns to the Solicitors Regulation Authority.
Additional information: If you are a consumer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. That can be found here.