When purchasing Training from the TSP Academy you will not be engaged as a client of Thompson Smith and Puxon in the traditional sense.

The agreement between us for the provision of all training by our staff is governed by separate Terms and Conditions together with our Privacy Policy.

The agreement will be binding, and between Thompson Smith and Puxon of Stable 6, Stable Road, Colchester, Essex CO2 7GL (“TSP”) and you, your business or your employer as appropriate (“you”)Payment:Full payment for all Training must be received before the Training date, unless expressly agreed with TSP otherwise. Training is either provided at a fixed cost or on a “per delegate” basis.

Payment can only be made by cheque or bank transfer.

Cancellations or substitutions:Cancellations must be received in writing. Where cancellation is received less than 7 calendar days before the Training date, the full fee will remain payable. Delegates can be substituted at no additional cost, if possible.

Where cancellation is received more than 7 calendar days before the Training, you will receive a full refund.

TSP reserve the right to deny access to Training to any person in respect of whom they have not received notice of attendance, or to ask for payment after the Training in respect of any delegate attending for whom payment has not been received.

Discounts: Any discounts given for TSP Training are discretionary, and offered on a non-transferrable basis. We reserve the right to withdraw a discount at any time.

Unforeseen circumstances: Training may be cancelled or postponed by TSP if the person delivering the Training is unexpectedly or unavoidably unable and if a substitute trainer cannot reasonably be provided. You will receive a full refund for any

Training cancelled by TSP, or when an alternative date can’t be found within 4 months of the original Training date in the event of postponement.

If the Training is due to be held at TSP’s offices or at a venue booked by TSP, the venue may be changed at our discretion.

Miscellaneous: TSP has the right not to accept a booking. Any personal data provided by you can be processed by TSP in accordance with our Privacy Policy.